C/ Michelena 40, 2ª Planta, 36001, Pontevedra, España
Legally responsible for the content of this website: GIRO 180 SL
Commercial Register: GIRO 180 SL
VAT identification number: ESB36581338
TERMS & CONDITIONS
These Terms and Conditions govern your use of DEQUIP. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
2. ORDERING A PRODUCT
These Terms and Conditions govern the supply by us of any product ordered by you on all of DEQUIP websites.
By using any of our websites, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use these websites.
In these Terms and Conditions, when we refer to we, us or our, we mean DEQUIP. Where we refer to you, your or the customer, we mean you, the person using the Services.
3. PRODUCT SPECIFICATION
By ordering on our websites, you confirm that you are at least 18 years of age and accept our Terms and Conditions. DEQUIP will send you a confirmation of your order per mail. This confirmation does not constitute acceptance of your order as no contract for the purchase of the selected goods will be formed until we receive and proof your payment. DEQUIP reserves the right to cancel or decline any order without giving further details.
In order to place an order, you are at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name. However, if you are between 14 and 18 years of age, you can request information about products. In any case, it is advisable to have your parents or legal representatives before navigating and/or registering on our websites or mobile applications so that they can explain any questions that arise. If you are under 14, please do not give us any personal information, as we cannot accept them.
Once you have accessed to our websites, you must fill out the form with the necessary personal data that are requested and must click on the Pay button to confirm the purchase.
When you have finished your order, we will send you an email with the details of your order.
In case there is any problem with the delivery of your order, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase. Or offer the refund of the amount paid when placing the order.
You may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company. If the parcel has left our warehouse, you may reject it when being delivered by the shipping company.
The products availability on our websites may constantly changes and reflects the situation in real time. By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. Only when the payment process has been completed, the product is effectively reserved for the customer.
DEQUIP will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products because, for example, a stock issue. In these cases we will contact you to inform you and suggest alternative products that you may wish to purchase.
5. AVAILABILITY / ESTIMATED DELIVERY TIMES
DEQUIP will supply the products indicated into the order confirmation, in accordance with these Terms and Conditions.
6. DELIVERY OF PARCELS
The items available are described and presented with as much precision as possible. You must read the description of each product in order to know the specific details and properties. The choice and purchase of a product is the sole responsibility of the customer. However, should an error or omission occur within the information, DEQUIP cannot be held responsible. All customers are invited to inform DEQUIP of any error that can be found in a product description.
7. SECURE PAYMENT
All prices are clearly shown on our websites. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed.
Prices are shown as follow:
- For orders being shipped to countries within the European Union, VAT is already included in the product price you see on our websites. So VAT and any sales taxes are already included and you will only be charged the product price and the shipping fees. In the United Kingdom, all our prices are inclusive of VAT, which currently stands at a 20% standard rate.
- For orders being shipped to countries outside of the European Union, no VAT and no sales tax will be included in the product prices you see on our websites and you will not be charged any taxes by DEQUIP. However your packages may be subject to the customs fees and import duties of the country to which your order is shipped to. So the courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information. For customers in Switzerland, customs clearance costs and VAT apply for a total amount above CHF 65.00.
Our shipping fees are calculated by weight and volume, so by adding any item to the basket, the respective shipping fees are shown and the delivery option can be selected, once all items have been added to the basket.
8. CREDIT CARD SECURITY
DEQUIP offers a great range of items, most of them are in stock other have to be ordered on demand. So when selecting an item an estimated delivery date will be shown. If the item is in stock, you will find the information directly next to the estimated delivery date. The estimated delivery date is calculated by product availability and shipping time. So the estimated delivery date is calculated by our experience with each supplier and chosen courier. If you order several items in one order, the estimated delivery date will be calculated by availability of all of them. The estimated delivery date is calculated as per availability of all items from your order. The taken time from dispatch to delivery depends on the courier service you select at the checkout. The estimated delivery date is only a reference, as it is determined to product availability, courier’s availability, as well as payment.
In case that DEQUIP has to withdraw an item because it has become obsolete or has been discontinued, you will be informed directly. If DEQUIP can offer any similar item, you will directly receive the proposal which you can accept or if not, cancel the item/order for a refund of the product price paid.
9. SATISFIED OR YOUR MONEY BACK
Our main payment method isCredit/Debit card. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you already selected the courier, all available payment methods for your destination country will be shown.
For online payments made by credit card, the "Secure Socket Layer" (SSL) security system is used, which allows encrypting your banking information when on the network.
In order to offer you Klarna"s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna"s own privacy notice (link: www.klarna.com/international/privacy-policy/).
You have the right to receive the paper invoice free of charge, although if you do not state otherwise in your order, we will understand that you expressly consent to receive it electronically (by e-mail). This consent may be revoked by you at any time, by contacting our Customer Service team, through the contact section.
When placing an order, you can choose your delivery option once all items have been added to the basket. DEQUIP will ship your order to the address you provided when placing your order. To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
11. PRODUCT GUARANTEES
As an official dealer of each brand DEQUIP sells, all our offered items are covered by a 2 years manufacturer´s warranty. We offer guarantee service by collecting the affected item/s at our cost and resend them to the manufacturer as well as process all further handling. If a fabrication defect is recognized by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are at our expense. We reserve the right to refuse the exchange of an item in case the returned item doesn´t arrive in the conditions indicated in our returns policy. So once we receive any answer regarding your case, we will be able to act immediately as indicated by the brand. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturer will repair or replace the item.
DEQUIP gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning on the day after you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). Please note that there are certain products that cannot be returned except in the case of defective products such as products that do not allow their return due to hygienic or health protection reasons if it has been unsealed by you after delivery (for example cosmetic products) , or that they were, after delivery, inseparably mixed with other products; products that can deteriorate or expire quickly (for example, food or products that are perishable or subject to an expiration date); sealed sound or video recordings or sealed software if they were unsealed by you upon delivery; goods made to your specifications or clearly personalized, including custom boots, custom jerseys, custom soccer gloves, or skies with mounted bindings.
You have the right to revoke from the contract without the need to provide any reason within 30 days beginning on the day after you received the goods. All items must be unworn and in their original condition. In order to exercise your revocation right, you must inform us by using the return form by means of a clear declaration of your revocation of this purchase.
To C/ Michelena 40, 2ª Planta, 36001, Pontevedra, España, or through our Contact section.
Model of withdrawal form:
I, __________________________________________________________ hereby give you notice that I withdraw from my contract of sale ______________________ of the following goods ___________________________________________________ Ordered on __/__/__/ / Received on __/__/__/ Name of consumer(s) __________________________________________________ Address of consumer(s) ____________________________________________ Date __/__/__/
13. REVIEWS & COMMENTS
We encourage you to leave reviews, comments and product questions on our websites. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our websites as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on our websites.
14. INTELLECTUAL PROPERTY
Events outside of our control - we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Please see our Contact page for details of how to get in touch with us.
Thanks to the direct collaboration of DEQUIP with Oxfam Intermón, DEQUIP gives the opportunity to all the customers to collaborate with Oxfam Intermon and support solidary causes. It is a very simple and totally safe donation system. You choose the amount you want to donate and the shopping basket value is increased automatically. 100% of the donations will go to Oxfam Intermón. If the order is cancelled, the amount donated to Oxfam Intermón will be not refunded.
2. DATA PROTECTION
DEQUIP is committed to protecting your privacy. We inform you that the personal data you provide will be processed in order to provide the services and / or to deliver the requested products if you make a purchase, and in order to facilitate, even by electronic means, commercial information.
The responsible for these treatments is DEQUIP with registered office at C/ Michelena 40, 2ª Planta, 36001, Pontevedra, España.
The data protection delegate of DEQUIP (DPD) is [RESPONSABLE DEL FICHERO], this is the person you can contact to exercise your rights. You can contact the data protection delegate of Dequip (DPD) through the Contact section.
The legal basis of the treatment in case you are a client is the execution of the contract in which you are a party.
The legal basis of the commercial information is your express consent, because when you register, you give your express authorization for us to send you commercial information, including by electronic means.
Whenever you wish, you can unsubscribe from our newsletter and revoke this express consent, to stop receiving this type of email. To do this, you can unsubscribe at any time, via the My Account section or by clicking the unsubscribe link available in all promotional emails sent by DEQUIP.
When you sign up, you agree to provide us with valid personal data that allows the provision of the service by DEQUIP and your correct identification as a registered user. These personal data that you must provide us are essential to send the information and / or the orders and the preparation of the invoices.
The absence of these data or their inaccuracy will lead to the impossibility to send information and / or delivery of orders. If an order can not be delivered for this reason, it will be automatically cancelled.
Only DEQUIP will be responsible for the user´s personal data. The data you provided are stored in a file owned by DEQUIP that complies with current regulations on data protection.
DEQUIP undertakes to comply with the duty of secrecy of such data, as well as to treat them with confidentiality, assuming the necessary measures to avoid alteration, loss, treatment or unauthorized access, as set out in Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016.
Also, DEQUIP undertakes not to use such personal data for purposes other than the purpose of the service provided through its websites or commercial bulletins, which offer information on product offers for direct sale through the Internet and non-transmission of them to third parties, unless they necessarily intervene in the execution of the object of the contract.
In the same way, you expressly consent to the transfer and / or international transfer of your data to companies with whom it is necessary to share them for the successful completion of the order or the sending of information, such as transport companies, parcel companies, messaging, payment, logistics, professional hosting services and data management, online chat providers, web analytics services, etc. You are informed that your data may be or will be transferred to these companies.
This consent may be revoked at any time by means of a signed document with the reference ´REVOCATION OF CONSENT´, addressed to DEQUIP
In addition, you have the right to access the information we have about you, to rectify it, to suppress it, to oppose your treatment, to request the limitation of the treatment or to request the portability of your data. For this, you only need to communicate it by means of a signed document, enclosing a photocopy of any valid official document that proves your identity, addressed to: Dequip C / Pirineus, 9. 17460 Celrà. Girona - Spain; Or by using the Contact section.
In addition, we inform you that you also have the right to file a claim with a control authority, such as the Spanish Agency for data protection.
All content of the online shops of DEQUIP (Illustrations, texts, descriptions, own brands, images, videos …) is property of DEQUIP. The third-party trademarks are property of their owners. Any partial and total reproduction of the content by any processes and by any medium are subjected to prior and express authorization to DEQUIP or any right holders.
DEQUIP is not responsible for the misuse of our websites contents, the responsibility is exclusively for the user who accesses them or uses them.
DEQUIP declines all responsibility of any disputes arising from the exchange of information between users through our websites. The responsibility of publishing data and information through their websites is in any case for those who published them.
4. REVIEWS & COMMENTS
We are happy for you to link to our websites but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to our websites, you must do so without delay.
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
18. AMENDMENT TO THE TERMS AND CONDITIONS
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.
19. GOVERNED LAW
These Terms and Conditions and your use of the websites shall be governed by and construed in accordance with Spanish law. You submit to the exclusive jurisdiction of the Spanish courts to settle any dispute which may arise under these Terms and Conditions. Link to the platform of the European Commission, according to Regulation on consumer ODR.